minor✓ Resolved

SMS Delivery Delays from Twilio to Celcom Malaysia

Twilio•2026-07-30 22:50 UTC

Status

resolved

Duration

3h 24m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-07-31 02:15 UTC

This incident has been resolved.

monitoring2026-07-31 02:01 UTC

We have observed a recovery in SMS delivery from Twilio to Celcom network subscribers in Malaysia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

monitoring2026-07-31 00:01 UTC

We have observed a recovery in SMS delivery from Twilio to Celcom network subscribers in Malaysia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

investigating2026-07-30 23:51 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Celcom network subscribers in Malaysia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigating2026-07-30 22:50 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Celcom network subscribers in Malaysia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

12f9230e-5b63-45b8-ae96-2aabca166dc0

External ID

60h7t9x53q5y

🕐 Started

2026-07-30 22:50 UTC

🔄 Last Updated

2026-07-31 02:15 UTC

✓ Resolved

2026-07-31 02:15 UTC

MINOR

Impact Level

3h 24m

Total Duration

Status Updates

Affected Components

SMS, APAC

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