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minor✓ Resolved
User Authentication Identity Gateway API High Latency for T-Mobile in United States
Status
resolved
Duration
3h 9m
Updates
3
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedTue, Jul 28, 2026, 01:01 AM
This incident has been resolved.
monitoringMon, Jul 27, 2026, 10:58 PM
We have observed a recovery in User Authentication Identity Gateway API high latency for T-Mobile in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, Jul 27, 2026, 10:05 PM
Twilio customers may be experiencing User Authentication Identity Gateway API high latency for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingMon, Jul 27, 2026, 09:51 PM
Twilio customers may be experiencing User Authentication Identity Gateway API high latency for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
1296ebd8-05b9-453c-b051-53ea414ad597
External ID
f3yrct8mqwfw
🕐 Started
Mon, Jul 27, 2026, 09:51 PM
🔄 Last Updated
Tue, Jul 28, 2026, 01:01 AM
✓ Resolved
Tue, Jul 28, 2026, 01:01 AM
MINOR
Impact Level
3h 9m
Total Duration
3
Status Updates
Affected Components
Lookup SIM Swap
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