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minor✓ Resolved

Degraded service for Voice and Video

Twilio•Tue, Apr 21, 2026, 04:53 PM
Status
resolved
Duration
3h 46m
Updates
5
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, Apr 21, 2026, 08:40 PM
This incident has been resolved.
monitoringTue, Apr 21, 2026, 06:54 PM
We have observed a recovery in live transcription services for Voice and Video. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingTue, Apr 21, 2026, 05:54 PM
Due to a third-party provider outage, customers may be experiencing degraded live transcription services for Voice and Video. Customers may not be able to transcribe their calls at this time. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingTue, Apr 21, 2026, 04:58 PM
We are continuing to investigate this issue.
investigatingTue, Apr 21, 2026, 04:54 PM
We are continuing to investigate this issue.
investigatingTue, Apr 21, 2026, 04:53 PM
Due to a third-party provider outage, customers may be experiencing degraded live transcription services for Voice and Video. Customers may not be able to transcribe their calls at this time. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
122b5103-8ea9-441d-bcfd-9dee61fe510a
External ID
lbsjxkkccn1x
🕐 Started
Tue, Apr 21, 2026, 04:53 PM
🔄 Last Updated
Tue, Apr 21, 2026, 08:40 PM
✓ Resolved
Tue, Apr 21, 2026, 08:40 PM
MINOR
Impact Level
3h 46m
Total Duration
5
Status Updates
Affected Components
Realtime TranscriptionsRealtime Transcriptions US1
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