minor✓ Resolved

SMS Delivery Delays from a Subset of Twilio Phone Numbers to Telstra Australia

Twilio•2026-10-20 16:28 UTC

Status

resolved

Duration

3h 25m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-10-20 19:53 UTC

This incident has been resolved.

resolved2026-10-20 19:53 UTC

The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Telstra network subscribers in Australia is operating normally.

monitoring2026-10-20 17:30 UTC

We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Telstra network subscribers in Australia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identified2026-10-20 16:29 UTC

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telstra network subscribers in Australia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigating2026-10-20 16:28 UTC

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telstra network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

11f39430-6309-4eba-80e9-1a0fadff97e1

External ID

7qcqr0w19v4c

🕐 Started

2026-10-20 16:28 UTC

🔄 Last Updated

2026-10-20 19:53 UTC

✓ Resolved

2026-10-20 19:53 UTC

MINOR

Impact Level

3h 25m

Total Duration

Status Updates

Affected Components

SMS, APAC

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