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minor✓ Resolved
MMS Delivery Delays from a Subset of Twilio Long Codes to Videotron Canada
Status
resolved
Duration
3h 44m
Updates
4
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedTue, Aug 25, 2026, 11:40 PM
This incident has been resolved.
monitoringTue, Aug 25, 2026, 09:34 PM
We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Videotron network subscribers in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Aug 25, 2026, 08:58 PM
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Videotron network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Aug 25, 2026, 07:58 PM
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Videotron network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingTue, Aug 25, 2026, 07:55 PM
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Videotron network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
11606807-ef46-4731-ba60-769dc2c97967
External ID
9vn830z2lgcq
🕐 Started
Tue, Aug 25, 2026, 07:55 PM
🔄 Last Updated
Tue, Aug 25, 2026, 11:40 PM
✓ Resolved
Tue, Aug 25, 2026, 11:40 PM
MINOR
Impact Level
3h 44m
Total Duration
4
Status Updates
Affected Components
MMS Long Code, North America
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