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minor✓ Resolved

SMS Delivery Failures and Delays between a Subset of Twilio Long Codes and Multiple Networks in Mexico

Twilio•Thu, Jul 16, 2026, 07:27 AM
Status
resolved
Duration
2h 13m
Updates
2
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedThu, Jul 16, 2026, 09:40 AM
This incident has been resolved.
monitoringThu, Jul 16, 2026, 08:11 AM
We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingThu, Jul 16, 2026, 07:27 AM
Twilio customers may be experiencing SMS delivery failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
115e9538-ea47-4234-9562-4708abb1f94a
External ID
6mx6m2c9yx45
🕐 Started
Thu, Jul 16, 2026, 07:27 AM
🔄 Last Updated
Thu, Jul 16, 2026, 09:40 AM
✓ Resolved
Thu, Jul 16, 2026, 09:40 AM
MINOR
Impact Level
2h 13m
Total Duration
2
Status Updates
Affected Components
SMS, Latin America
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