minor✓ Resolved

SMS Delivery Delays from Twilio to DU and Etisalat United Arab Emirates

SendGrid•2026-09-18 09:48 UTC

Status

resolved

Duration

6h 27m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-09-18 16:15 UTC

This incident has been resolved.

monitoring2026-09-18 14:05 UTC

We have observed a recovery in SMS delivery from Twilio to DU and Etisalat network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

investigating2026-09-18 12:54 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to DU and Etisalat network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

investigating2026-09-18 10:48 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to DU and Etisalat network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigating2026-09-18 09:48 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to DU and Etisalat network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

1152ca16-5381-4854-bca7-2aaeaf641fe9

External ID

mgp31nn7rrhp

🕐 Started

2026-09-18 09:48 UTC

🔄 Last Updated

2026-09-18 16:15 UTC

✓ Resolved

2026-09-18 16:15 UTC

MINOR

Impact Level

6h 27m

Total Duration

Status Updates

Affected Components

SMS, Middle East & Africa

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