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minor✓ Resolved

Log retrieval errors in the US region

Mailgun•Tue, Jun 23, 2026, 09:14 AM
Status
resolved
Duration
6h 56m
Updates
11
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, Jun 23, 2026, 04:10 PM
This incident has been resolved.
monitoringTue, Jun 23, 2026, 03:56 PM
A fix has been implemented and we are monitoring the results.
identifiedTue, Jun 23, 2026, 03:25 PM
We are continuing to work on a fix for this issue. Some customers may see log delays. Outbound processing, inbound processing, and webhook delivery continue operating normally.
identifiedTue, Jun 23, 2026, 02:52 PM
We are continuing to work on a fix for this issue. Some customers may see log delays. Outbound processing, inbound processing, and webhook delivery are operating normally.
identifiedTue, Jun 23, 2026, 02:13 PM
We are continuing to work on a fix for this issue.
identifiedTue, Jun 23, 2026, 01:10 PM
We are continuing to work on a fix for this issue.
identifiedTue, Jun 23, 2026, 12:07 PM
We are continuing to work on a fix for this issue.
identifiedTue, Jun 23, 2026, 11:19 AM
We are continuing to work on a fix for this issue.
identifiedTue, Jun 23, 2026, 10:41 AM
We are continuing to work on a fix for this issue.
identifiedTue, Jun 23, 2026, 10:04 AM
We are continuing to work on a fix for this issue.
identifiedTue, Jun 23, 2026, 09:30 AM
The issue has been identified and a fix is being implemented.
investigatingTue, Jun 23, 2026, 09:14 AM
Customers using the events/logs APIs or viewing logs in the customer portal may see errors in viewing or retrieving logs. These errors are only affecting a subset of our customers.

📊 TECHNICAL DETAILS

Internal ID
10ac8b58-cc5f-41dc-b372-f2acdd0c92db
External ID
nbg15t8l6dtk
🕐 Started
Tue, Jun 23, 2026, 09:14 AM
🔄 Last Updated
Tue, Jun 23, 2026, 04:10 PM
✓ Resolved
Tue, Jun 23, 2026, 04:10 PM
MINOR
Impact Level
6h 56m
Total Duration
11
Status Updates
Affected Components
Events & Logs
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