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minor✓ Resolved

Service Degradation Affecting some inbound and outbound Toll Free Calls in the Japan Region.

Zoom•Tue, Feb 3, 2026, 12:45 AM
Status
resolved
Duration
1h 49m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, Feb 3, 2026, 02:35 AM
This incident has been resolved.
monitoringTue, Feb 3, 2026, 01:38 AM
The service degradation affecting some inbound and outbound Toll Free Calls in the Japan Region has been resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
identifiedTue, Feb 3, 2026, 12:49 AM
We have successfully identified the root cause affecting some inbound and outbound Toll Free Calls in the Japan Region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
investigatingTue, Feb 3, 2026, 12:45 AM
We are currently investigating a service degradation affecting some inbound and outbound Toll Free Calls in the Japan Region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

📊 TECHNICAL DETAILS

Internal ID
0fe82add-f8d4-47ec-926d-99d8e82eba92
External ID
yz0lr5qzbfps
🕐 Started
Tue, Feb 3, 2026, 12:45 AM
🔄 Last Updated
Tue, Feb 3, 2026, 02:35 AM
✓ Resolved
Tue, Feb 3, 2026, 02:35 AM
MINOR
Impact Level
1h 49m
Total Duration
3
Status Updates
Affected Components
Zoom Contact CenterVoice (Inbound/Outbound)
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