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minor✓ Resolved
SMS Delivery Delays and Failures Between Twilio Phone Numbers and Multiple Networks in Thailand
Status
resolved
Duration
16 hours
Updates
8
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedFri, May 15, 2026, 10:20 PM
This incident has been resolved.
monitoringFri, May 15, 2026, 09:03 PM
We have observed a recovery in SMS delivery between Twilio Phone Numbers and network subscribers on multiple networks in Thailand and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
monitoringFri, May 15, 2026, 05:03 PM
We have observed a recovery in SMS delivery between Twilio Phone Numbers and network subscribers on multiple networks in Thailand and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringFri, May 15, 2026, 03:02 PM
We have observed a recovery in SMS delivery between Twilio Phone Numbers and network subscribers on multiple networks in Thailand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedFri, May 15, 2026, 12:04 PM
Twilio customers may be experiencing SMS delivery delays and failures between Twilio Phone Numbers and multiple networks in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedFri, May 15, 2026, 09:55 AM
Twilio customers may be experiencing SMS delivery delays and failures between Twilio Phone Numbers and network subscribers on multiple networks in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedFri, May 15, 2026, 08:54 AM
Twilio customers may be experiencing SMS delivery delays and failures between Twilio Phone Numbers and network subscribers on multiple networks in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingFri, May 15, 2026, 07:20 AM
Twilio customers may be experiencing SMS delivery delays and failures between Twilio Phone Numbers and network subscribers on multiple networks in Thailand. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingFri, May 15, 2026, 06:20 AM
Twilio customers may be experiencing SMS delivery delays and failures between Twilio Phone Numbers and network subscribers on multiple networks in Thailand. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
0fcaf785-fce9-4a2d-8970-b28ec41750f8
External ID
h48y1j12s4hf
🕐 Started
Fri, May 15, 2026, 06:20 AM
🔄 Last Updated
Fri, May 15, 2026, 10:20 PM
✓ Resolved
Fri, May 15, 2026, 10:20 PM
MINOR
Impact Level
16 hours
Total Duration
8
Status Updates
Affected Components
SMS, APAC
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