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minor✓ Resolved
SMS Delivery Delays and Failures from Twilio Phone Numbers to Multiple Networks in Portugal
Status
resolved
Duration
9h 57m
Updates
7
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedSat, Aug 8, 2026, 08:45 PM
This incident has been resolved.
monitoringSat, Aug 8, 2026, 07:29 PM
We have observed a recovery in SMS delivery from Twilio Phone Numbers to network subscribers on multiple networks in Portugal and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedSat, Aug 8, 2026, 07:25 PM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Portugal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
identifiedSat, Aug 8, 2026, 03:25 PM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to network subscribers on multiple networks in Portugal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedSat, Aug 8, 2026, 01:24 PM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to network subscribers on multiple networks in Portugal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedSat, Aug 8, 2026, 12:23 PM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to network subscribers on multiple networks in Portugal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingSat, Aug 8, 2026, 11:48 AM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Portugal. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingSat, Aug 8, 2026, 10:47 AM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Portugal. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
0fba829a-31da-441a-8b6b-01fefcc7b483
External ID
nmctrdly3syc
🕐 Started
Sat, Aug 8, 2026, 10:47 AM
🔄 Last Updated
Sat, Aug 8, 2026, 08:45 PM
✓ Resolved
Sat, Aug 8, 2026, 08:45 PM
MINOR
Impact Level
9h 57m
Total Duration
7
Status Updates
Affected Components
SMS, Europe
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