← Back to Twilio History
minor✓ Resolved

SMS Delivery Delays from Twilio to XL Axiata Indonesia and Smart Axiata Cambodia

Twilio•Mon, Sep 14, 2026, 03:51 PM
Status
resolved
Duration
7h 8m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedMon, Sep 14, 2026, 11:00 PM
This incident has been resolved.
monitoringMon, Sep 14, 2026, 07:07 PM
We have observed a recovery in SMS delivery from Twilio to XL Axiata network subscribers in Indonesia and Smart Axiata network subscribers in Cambodia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringMon, Sep 14, 2026, 04:59 PM
We have observed a recovery in SMS delivery from Twilio to XL Axiata network subscribers in Indonesia and Smart Axiata network subscribers in Cambodia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, Sep 14, 2026, 04:20 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to XL Axiata network subscribers in Indonesia and Smart Axiata network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingMon, Sep 14, 2026, 03:51 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to XL Axiata network subscribers in Indonesia and Smart Axiata network subscribers in Cambodia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
0e2cb8c7-5ca6-4e44-8a92-fccb0606a0d3
External ID
z7mrsk9yq55s
🕐 Started
Mon, Sep 14, 2026, 03:51 PM
🔄 Last Updated
Mon, Sep 14, 2026, 11:00 PM
✓ Resolved
Mon, Sep 14, 2026, 11:00 PM
MINOR
Impact Level
7h 8m
Total Duration
4
Status Updates
Affected Components
SMS, APAC
REQUEST COVERAGE
No article has been written for this incident yet. When 100 people request coverage, we automatically generate one.
0 / 100 requests100 more needed