minor✓ Resolved

SMS Delivery Delays and Failures from Twilio to Orange/Sonatel Senegal

Twilio•Tue, Mar 31, 2026, 04:13 PM

Status

resolved

Duration

2d 15h

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ ResolvedFri, Apr 3, 2026, 08:05 AM

This incident has been resolved.

monitoringFri, Apr 3, 2026, 06:00 AM

We are observing recovery in SMS delivery delays and failures when sending messages to Orange/Sonatel network subscribers in Senegal. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedThu, Apr 2, 2026, 11:13 PM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange and Sonatel network subscribers in Senegal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available

monitoringThu, Apr 2, 2026, 11:32 AM

We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Egypt and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingWed, Apr 1, 2026, 11:13 PM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange/Sonatel network subscribers in Senegal. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

investigatingWed, Apr 1, 2026, 07:13 AM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange/Sonatel network subscribers in Senegal. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.

investigatingTue, Mar 31, 2026, 11:16 PM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange/Sonatel network subscribers in Senegal. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

investigatingTue, Mar 31, 2026, 07:15 PM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange/Sonatel network subscribers in Senegal. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

investigatingTue, Mar 31, 2026, 05:14 PM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange/Sonatel network subscribers in Senegal. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigatingTue, Mar 31, 2026, 04:13 PM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange/Sonatel network subscribers in Senegal. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

0d195e4a-13a4-47eb-9f95-d06ed6be4667

External ID

7q4yc692kp2v

🕐 Started

Tue, Mar 31, 2026, 04:13 PM

🔄 Last Updated

Fri, Apr 3, 2026, 08:05 AM

✓ Resolved

Fri, Apr 3, 2026, 08:05 AM

MINOR

Impact Level

2d 15h

Total Duration

Status Updates

Affected Components

SMS, Middle East & Africa

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