minor✓ Resolved

Perplexity Website and API incident

Perplexity•2026-08-24 23:39 UTC

Status

resolved

Duration

Duration unavailable

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-05-08 01:59 UTC

This incident has been resolved.

resolved2026-08-24 23:39 UTC

This incident has been resolved.

identified2026-08-24 23:39 UTC

We are continuing to work on a fix for this incident.

resolved2026-08-24 23:39 UTC

This incident has been resolved.

identified2026-08-24 23:39 UTC

We’ve identified the root cause in the underlying AWS infrastructure. We’re actively working with the AWS team to mitigate the issue and fully restore the service.

investigating2026-08-24 23:39 UTC

A small percentage of our users may experience instability while using Perplexity Website and products. We're investigating the incident.

📊 TECHNICAL DETAILS

Internal ID

0cdaefe5-69b7-41cd-8b72-48cff4609a1d

External ID

01M0V295E51Y44W8FNT88BASKD

🕐 First reported

2026-08-24 23:39 UTC

🔄 Last Updated

2026-08-24 23:39 UTC

✓ Resolved

2026-05-08 01:59 UTC

MINOR

Impact Level

Duration unavailable

Total Duration

Status Updates

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