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minor✓ Resolved

Voice Call Failures from Network Subscribers to a Subset of Twilio Portugal Phone Numbers

Twilio•Tue, Aug 25, 2026, 04:41 PM
Status
resolved
Duration
4h 13m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, Aug 25, 2026, 08:55 PM
This incident has been resolved.
monitoringTue, Aug 25, 2026, 07:22 PM
We have observed a recovery in voice calls from network subscribers to a subset of Twilio Portugal Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Aug 25, 2026, 06:02 PM
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Portugal Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Aug 25, 2026, 04:56 PM
Twilio customers may be experiencing voice call failures from network subscribers to Twilio Portugal Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingTue, Aug 25, 2026, 04:41 PM
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Portugal Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
0c8edcc5-ccdf-4177-a0a3-3ecd7c73c83e
External ID
cxh9tqy1xcj6
🕐 Started
Tue, Aug 25, 2026, 04:41 PM
🔄 Last Updated
Tue, Aug 25, 2026, 08:55 PM
✓ Resolved
Tue, Aug 25, 2026, 08:55 PM
MINOR
Impact Level
4h 13m
Total Duration
4
Status Updates
Affected Components
Voice, Europe
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