minor✓ Resolved

SMS Delivery Failures from Twilio to MTN Nigeria

SendGrid•2026-09-23 17:57 UTC

Status

resolved

Duration

5h 57m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-09-23 23:55 UTC

This incident has been resolved.

monitoring2026-09-23 22:28 UTC

We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identified2026-09-23 19:29 UTC

Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identified2026-09-23 18:23 UTC

Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigating2026-09-23 17:57 UTC

Twilio customers may be experiencing SMS delivery failures from Twilio to MTN network subscribers in Nigeria. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

0c3a9eef-1508-45d0-aab7-92e4b3253cca

External ID

3n5pq3ky0k12

🕐 Started

2026-09-23 17:57 UTC

🔄 Last Updated

2026-09-23 23:55 UTC

✓ Resolved

2026-09-23 23:55 UTC

MINOR

Impact Level

5h 57m

Total Duration

Status Updates

Affected Components

SMS, Middle East & Africa

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