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minor✓ Resolved

SMS Delivery Delays from a Subset of Twilio Short Codes to C-Spire United States

Twilio•Tue, May 12, 2026, 04:24 PM
Status
resolved
Duration
6h 55m
Updates
5
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, May 12, 2026, 11:20 PM
This incident has been resolved.
monitoringTue, May 12, 2026, 09:20 PM
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to C-Spire network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, May 12, 2026, 07:33 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedTue, May 12, 2026, 05:31 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, May 12, 2026, 04:30 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingTue, May 12, 2026, 04:24 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-Spire network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
0b3febf3-e878-4220-8a4d-b60ce0ffbe3b
External ID
lsd3z6zdpl2h
🕐 Started
Tue, May 12, 2026, 04:24 PM
🔄 Last Updated
Tue, May 12, 2026, 11:20 PM
✓ Resolved
Tue, May 12, 2026, 11:20 PM
MINOR
Impact Level
6h 55m
Total Duration
5
Status Updates
Affected Components
SMS Short Code, North America
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