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minor✓ Resolved
Voice Call Failures Between a Subset of Twilio Phone Numbers and Multiple Networks in Japan
Status
resolved
Duration
41 minutes
Updates
2
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedFri, Aug 21, 2026, 04:55 AM
This incident has been resolved.
identifiedFri, Aug 21, 2026, 04:20 AM
Twilio customers may be experiencing voice call failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingFri, Aug 21, 2026, 04:13 AM
Twilio customers may be experiencing voice call failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Japan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
0b20db02-a1da-45c8-a607-71e8033c0eeb
External ID
s9c1b0qkwy76
🕐 Started
Fri, Aug 21, 2026, 04:13 AM
🔄 Last Updated
Fri, Aug 21, 2026, 04:55 AM
✓ Resolved
Fri, Aug 21, 2026, 04:55 AM
MINOR
Impact Level
41 minutes
Total Duration
2
Status Updates
Affected Components
Voice, APAC
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