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minor✓ Resolved

SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Safaricom Kenya

Twilio•Wed, Jul 29, 2026, 06:56 PM
Status
resolved
Duration
3h 18m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedWed, Jul 29, 2026, 10:15 PM
This incident has been resolved.
monitoringWed, Jul 29, 2026, 08:07 PM
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Safaricom network subscribers in Kenya and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedWed, Jul 29, 2026, 07:05 PM
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Safaricom network subscribers in Kenya. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingWed, Jul 29, 2026, 06:56 PM
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Safaricom network subscribers in Kenya. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
0a49d158-1430-4143-a359-e7453b780c07
External ID
nv815k5xyy4q
🕐 Started
Wed, Jul 29, 2026, 06:56 PM
🔄 Last Updated
Wed, Jul 29, 2026, 10:15 PM
✓ Resolved
Wed, Jul 29, 2026, 10:15 PM
MINOR
Impact Level
3h 18m
Total Duration
3
Status Updates
Affected Components
SMS, Middle East & Africa
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