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minor✓ Resolved

SMS Delivery Receipt Delays from Twilio to Globe Telecom Philippines

Twilio•Fri, Apr 3, 2026, 09:26 PM
Status
resolved
Duration
5h 33m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedSat, Apr 4, 2026, 03:00 AM
This incident has been resolved.
monitoringSat, Apr 4, 2026, 12:46 AM
We have observed a recovery in SMS delivery receipts from Twilio to Globe Telecom network subscribers in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedFri, Apr 3, 2026, 10:54 PM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Globe Telecom network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedFri, Apr 3, 2026, 09:42 PM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Globe Telecom network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingFri, Apr 3, 2026, 09:26 PM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Globe Telecom network subscribers in the Philippines. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
0a3cbe34-28ed-4189-9b8b-4935aa028f5b
External ID
3mnnmm1ls9gk
🕐 Started
Fri, Apr 3, 2026, 09:26 PM
🔄 Last Updated
Sat, Apr 4, 2026, 03:00 AM
✓ Resolved
Sat, Apr 4, 2026, 03:00 AM
MINOR
Impact Level
5h 33m
Total Duration
4
Status Updates
Affected Components
SMS, APAC
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