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major✓ Resolved
UI and Data Irregularities - US Region
Status
resolved
Duration
1h 43m
Updates
3
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedFri, May 15, 2026, 01:50 AM
This incident has been resolved.
monitoringFri, May 15, 2026, 01:16 AM
We are seeing recovery for impacted services, and continue monitoring New Relic systems for full recovery. Some customers in the US region may have experienced issues loading different pages in the New Relic UI. Some customers in the US region may have also experienced delayed data in queries, charts, and dashboards. Data ingest and alerts were not impacted.
investigatingFri, May 15, 2026, 12:42 AM
We continue investigating an interruption where some customers in the US region may be experiencing issues loading the different pages in the New Relic UI. Some customers in the US region may be experiencing delayed data in queries, charts, and dashboards. After further review, Alerts were not impacted. If you are experiencing issues and unable to access In-App support, please reach out to our Support team through this form: https://support.newrelic.com/s/contact-new-relic-support-form.
investigatingFri, May 15, 2026, 12:06 AM
We are investigating an interruption where some customers in the US region may be experiencing issues loading the different pages in the New Relic UI. Some customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. If you are experiencing issues and unable to access In-App support, please reach out to our Support team through this form: https://support.newrelic.com/s/contact-new-relic-support-form.
📊 TECHNICAL DETAILS
Internal ID
09ab53a9-ec87-4778-8eb0-c115cdac562a
External ID
qyqpdvncpw9t
🕐 Started
Fri, May 15, 2026, 12:06 AM
🔄 Last Updated
Fri, May 15, 2026, 01:50 AM
✓ Resolved
Fri, May 15, 2026, 01:50 AM
MAJOR
Impact Level
1h 43m
Total Duration
3
Status Updates
Affected Components
Alerts : USAPM : USAuto-Telemetry with Pixie : USAWS Lambda Integration : USBrowser : USDashboards : USIncident Intelligence : USInfrastructure : USInfrastructure Integrations : USLogs : USLookout : USMobile : USOpen Instrumentation : USProactive Detection : USServerless : USSynthetics : US
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