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minor✓ Resolved

SMS Delivery Failures From a Subset of Twilio Phone Numbers to C+W LIME Cayman Islands

Twilio•Thu, Jul 30, 2026, 05:50 PM
Status
resolved
Duration
12h 29m
Updates
6
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedFri, Jul 31, 2026, 06:20 AM
This incident has been resolved.
monitoringFri, Jul 31, 2026, 04:16 AM
We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to C+W LIME network subscribers in Cayman Islands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedFri, Jul 31, 2026, 01:10 AM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to C+W LIME network subscribers in Cayman Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
identifiedThu, Jul 30, 2026, 09:08 PM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to C+W LIME network subscribers in Cayman Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedThu, Jul 30, 2026, 07:04 PM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to C+W LIME network subscribers in Cayman Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Jul 30, 2026, 06:03 PM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to C+W LIME network subscribers in Cayman Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingThu, Jul 30, 2026, 05:50 PM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to C+W LIME network subscribers in Cayman Islands. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
08fccc53-2e62-4ce4-9f99-14abdb905914
External ID
1s05wyhbm8v9
🕐 Started
Thu, Jul 30, 2026, 05:50 PM
🔄 Last Updated
Fri, Jul 31, 2026, 06:20 AM
✓ Resolved
Fri, Jul 31, 2026, 06:20 AM
MINOR
Impact Level
12h 29m
Total Duration
6
Status Updates
Affected Components
SMS, Latin America
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