← Back to SendGrid History
minor✓ Resolved

Errors Impacting Real-Time Transcriptions, Conversation Relay, <Gather> Voice TwiML

SendGrid•Sat, Sep 12, 2026, 09:25 PM
Status
resolved
Duration
2h 50m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedSun, Sep 13, 2026, 12:15 AM
This incident has been resolved.
monitoringSat, Sep 12, 2026, 11:12 PM
We are observing recovery across our Real-Time Transcriptions, Conversation Relay, and <Gather> Voice TwiML products when using the Deepgram model. We will continue monitoring affected services to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedSat, Sep 12, 2026, 10:12 PM
Our engineering team has observed an increase in error rates affecting our Real-Time Transcriptions, Conversation Relay, and <Gather> Voice TwiML products using the Deepgram model. Customers experiencing issues should use the Google model as a workaround. We will provide another update in 1 hour or as soon as more information becomes available.
identifiedSat, Sep 12, 2026, 09:27 PM
Our engineering team has observed an increase in error rates affecting our Real-Time Transcriptions, Conversation Relay, and <Gather> Voice TwiML products. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingSat, Sep 12, 2026, 09:25 PM
Our engineering team has observed an increase in error rates affecting our Real-Time Transcriptions, Conversation Relay, and <Gather> Voice TwiML products. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
084d04d5-4116-461e-a948-c5330ff29dcc
External ID
fdml2gk2rzg6
🕐 Started
Sat, Sep 12, 2026, 09:25 PM
🔄 Last Updated
Sun, Sep 13, 2026, 12:15 AM
✓ Resolved
Sun, Sep 13, 2026, 12:15 AM
MINOR
Impact Level
2h 50m
Total Duration
4
Status Updates
Affected Components
Speech Recognition (Gather Speech) US1
REQUEST COVERAGE
No article has been written for this incident yet. When 100 people request coverage, we automatically generate one.
0 / 100 requests100 more needed