Live Chat Support Failing for Customers

This incident has been resolved.

Live Chat support is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Our engineers have identified the issue causing failures for customers attempting to engage with Twilio support via Live Chat when their chat is transferred, and are still working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

Our engineers have identified the issue causing failures for customers attempting to engage with Twilio support via Live Chat when their chat is transferred, and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

We are still investigating an issue affecting live chat support where Customers trying to engage with Twilio support via live Chat could fail. We expect to provide another update in 2 hours or as soon as more information becomes available.

We are investigating an issue affecting live chat support where Customers trying to engage with Twilio support via live Chat could fail. We expect to provide another update in 1 hour or as soon as more information becomes available.