minor✓ Resolved

SMS Delivery Delays from a Subset of Twilio Short Codes to Claro Colombia

SendGrid•2026-09-30 07:10 UTC

Status

resolved

Duration

3h 39m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-09-30 10:50 UTC

This incident has been resolved.

monitoring2026-09-30 08:56 UTC

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Claro network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identified2026-09-30 08:37 UTC

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Claro network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identified2026-09-30 07:36 UTC

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Claro network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigating2026-09-30 07:10 UTC

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

07bef987-3eca-4d78-b659-33c8760f38e8

External ID

vcf8zz7d7lc5

🕐 Started

2026-09-30 07:10 UTC

🔄 Last Updated

2026-09-30 10:50 UTC

✓ Resolved

2026-09-30 10:50 UTC

MINOR

Impact Level

3h 39m

Total Duration

Status Updates

Affected Components

SMS, Latin America

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