minor✓ Resolved

SMS Delivery Delays from Twilio to MASS Response Austria

Twilio•2026-09-23 12:53 UTC

Status

resolved

Duration

4h 21m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-09-23 17:15 UTC

This incident has been resolved.

monitoring2026-09-23 15:11 UTC

We have observed a recovery in SMS delivery from Twilio to MASS Response network subscribers in Austria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identified2026-09-23 14:24 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to MASS Response network subscribers in Austria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identified2026-09-23 13:23 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to MASS Response network subscribers in Austria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigating2026-09-23 12:53 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to MASS Response network subscribers in Austria. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

0799291f-2123-45f3-90b6-18e0153f4f1c

External ID

p7v759yrdlgv

🕐 Started

2026-09-23 12:53 UTC

🔄 Last Updated

2026-09-23 17:15 UTC

✓ Resolved

2026-09-23 17:15 UTC

MINOR

Impact Level

4h 21m

Total Duration

Status Updates

Affected Components

SMS, Europe

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