Endpoints in Americas regions returning 500 Internal server error

This incident has been resolved.

The fix has been applied and there are improvements to the error rates. We are continuing to work on ensuring the underlying issue does not recur.

We have identified the cause of the 500 errors and are implementing a fix.

The scope of the errors is across regions in the Americas. We are narrowing down the likely causal chains.

The 500 errors are limited to us-east-1, we are actively exploring causes.

Multiple endpoints are returning 500 Internal server errors across our platform. We are investigating what has caused these errors.