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minor✓ Resolved
SMS Delivery Receipt Delays From a Subset of Twilio Short Codes to Viaero United States
Status
resolved
Duration
1d 12h
Updates
8
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedWed, Mar 25, 2026, 11:20 AM
This incident has been resolved.
monitoringWed, Mar 25, 2026, 09:14 AM
We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Viaero network subscribers in the United States and will continue monitoring service stability for the next 2 hours. We will provide another update in two hours or sooner if more information becomes available.
monitoringWed, Mar 25, 2026, 07:14 AM
We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Viaero network subscribers in the United States and will continue monitoring service stability for the next 2 hours. We will provide another update in two hours or sooner if more information becomes available.
monitoringWed, Mar 25, 2026, 05:18 AM
We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Viaero network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Mar 24, 2026, 01:27 PM
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.
identifiedTue, Mar 24, 2026, 05:28 AM
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 6 hours or as soon as more information becomes available.
identifiedTue, Mar 24, 2026, 01:39 AM
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedMon, Mar 23, 2026, 11:44 PM
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingMon, Mar 23, 2026, 10:44 PM
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Viaero network subscribers in the United States . Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
06cd9d0b-464e-49b9-87da-57b5fb60cfc2
External ID
mxgsd09d3mmy
🕐 Started
Mon, Mar 23, 2026, 10:44 PM
🔄 Last Updated
Wed, Mar 25, 2026, 11:20 AM
✓ Resolved
Wed, Mar 25, 2026, 11:20 AM
MINOR
Impact Level
1d 12h
Total Duration
8
Status Updates
Affected Components
SMS Short Code, North America
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