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minor✓ Resolved

User Authentication Identity SNA Missing Redirects for Three in United Kingdom

Twilio•Wed, Jul 22, 2026, 12:00 PM
Status
resolved
Duration
2h 19m
Updates
5
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedWed, Jul 22, 2026, 02:20 PM
This incident has been resolved.
monitoringWed, Jul 22, 2026, 02:11 PM
We have observed a recovery in User Authentication Identity SNA missing redirects for Three in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedWed, Jul 22, 2026, 02:10 PM
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
monitoringWed, Jul 22, 2026, 12:46 PM
We have observed a recovery in User Authentication Identity SNA missing redirects for Three in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedWed, Jul 22, 2026, 12:25 PM
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingWed, Jul 22, 2026, 12:00 PM
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
06a956cf-c1f5-46fe-89d5-edf759f92380
External ID
qwt2zz5nzmx2
🕐 Started
Wed, Jul 22, 2026, 12:00 PM
🔄 Last Updated
Wed, Jul 22, 2026, 02:20 PM
✓ Resolved
Wed, Jul 22, 2026, 02:20 PM
MINOR
Impact Level
2h 19m
Total Duration
5
Status Updates
Affected Components
Verify Silent Network Auth
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