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minor✓ Resolved

SMS Delivery Delays from Twilio to Digitel Venezuela

Twilio•Sun, May 10, 2026, 02:50 PM
Status
resolved
Duration
10h 50m
Updates
6
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedMon, May 11, 2026, 01:40 AM
This incident has been resolved.
monitoringMon, May 11, 2026, 12:54 AM
We have observed a recovery in SMS delivery from Twilio to Digitel network subscribers in Venezuela and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringSun, May 10, 2026, 10:46 PM
We have observed a recovery in SMS delivery from Twilio to Digitel network subscribers in Venezuela and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingSun, May 10, 2026, 10:09 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Digitel network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
investigatingSun, May 10, 2026, 06:03 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Digitel network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigatingSun, May 10, 2026, 03:57 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Digitel network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingSun, May 10, 2026, 02:50 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Digitel network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
06117f79-6dce-4383-8d2d-69c6a409b75f
External ID
d4cs8sg8jpn3
🕐 Started
Sun, May 10, 2026, 02:50 PM
🔄 Last Updated
Mon, May 11, 2026, 01:40 AM
✓ Resolved
Mon, May 11, 2026, 01:40 AM
MINOR
Impact Level
10h 50m
Total Duration
6
Status Updates
Affected Components
SMS, Latin America
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