Some users may experience issues accessing OpenAI accounts

This incident has been resolved.

The team is uncovering some additional impacted users and is still working through related subscription and credit impacts for affected users. Impacted users will be receiving an email shortly.

All users impacted should have received an email with more information. The team is monitoring for additional changes.

The team is still working through related subscription and credit impacts for affected users. Impacted users will be receiving an email shortly.

We’ve restored account access for users. The team is working through related subscription and credit impacts for affected users.

All impacted services have now fully recovered.

An issue caused some user accounts to be incorrectly suspended. We’re restoring account access and working through related subscription and credit impacts for affected users.

We are still implementing the mitigation.

We have identified the issue impacting account access for some users, and we are working on a fix.

We are investigating the issue for the listed services.