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minor✓ Resolved

Conversations Classic Failure

TwilioFri, Jul 24, 2026, 04:48 PM
Status
resolved
Duration
3h 36m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedFri, Jul 24, 2026, 08:25 PM
This incident has been resolved.
monitoringFri, Jul 24, 2026, 06:25 PM
We are observing recovery in creating configurations in Twilio Conversations Classic. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
investigatingFri, Jul 24, 2026, 05:45 PM
We continue to experience an issue where customers are unable to create configurations in Twilio Conversations Classic. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
investigatingFri, Jul 24, 2026, 04:48 PM
We are experiencing an issue where customers are unable to create configurations in Twilio Conversations Classic. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
053f2621-417e-4ba6-8a3d-30c8c9b06c58
External ID
9hs2cxvmg04c
🕐 Started
Fri, Jul 24, 2026, 04:48 PM
🔄 Last Updated
Fri, Jul 24, 2026, 08:25 PM
✓ Resolved
Fri, Jul 24, 2026, 08:25 PM
MINOR
Impact Level
3h 36m
Total Duration
3
Status Updates
Affected Components
Conversation Intelligence (classic)
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