unknown✓ Resolved

404s on customers.gitlab.com

GitLab.com•2026-10-20 21:56 UTC

Status

resolved

Duration

3h 25m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-10-21 01:21 UTC

This incident has been resolved.

resolved2026-10-21 01:21 UTC

The monitoring period has concluded, and the incident has been confirmed resolved. See the issue for more details: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23297

monitoring2026-10-20 23:51 UTC

The Customers Portal is loading normally again, and we are no longer observing the intermittent 404 errors affecting sign-in and page loading. A redeployment has completed successfully, and we are monitoring the service for any recurrence before resolving the incident.

investigating2026-10-20 23:15 UTC

We’re continuing our investigation of 404s on the customers panel. We’ll update you as we learn more.

investigating2026-10-20 22:47 UTC

We’re continuing our investigation of 404s on the customers panel. We’ll update you as we learn more.

investigating2026-10-20 21:56 UTC

We've investigating 404s on the customers panel. We'll update as we learn more

📊 TECHNICAL DETAILS

Internal ID

04ed31c4-4741-439f-a0ec-054258688d1b

External ID

6ad7e38fa8d54c04f58bf921

🕐 First reported

2026-10-20 21:56 UTC

🔄 Last Updated

2026-10-21 01:21 UTC

✓ Resolved

2026-10-21 01:21 UTC

UNKNOWN

Impact Level

3h 25m

Total Duration

Status Updates

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