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minor✓ Resolved
SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Verizon United States
Status
resolved
Duration
11h 34m
Updates
6
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedFri, Mar 6, 2026, 05:35 PM
This incident has been resolved.
monitoringFri, Mar 6, 2026, 03:30 PM
We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
monitoringFri, Mar 6, 2026, 02:39 PM
We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingFri, Mar 6, 2026, 12:50 PM
We continue to experience SMS delivery receipt delays from a subset of Twilio Short Codes to Verizon network subscribers in the United States. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
investigatingFri, Mar 6, 2026, 09:00 AM
We continue to experience SMS delivery receipt delays from a subset of Twilio Short Codes to Verizon network subscribers in the United States. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
investigatingFri, Mar 6, 2026, 07:00 AM
We continue to experience SMS delivery receipt delays from a subset of Twilio Short Codes to Verizon network subscribers in the United States. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
investigatingFri, Mar 6, 2026, 06:00 AM
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
04dbc9b4-77e3-4d78-8c8d-6a7c5cbddf0b
External ID
c7bhdth5y0sw
🕐 Started
Fri, Mar 6, 2026, 06:00 AM
🔄 Last Updated
Fri, Mar 6, 2026, 05:35 PM
✓ Resolved
Fri, Mar 6, 2026, 05:35 PM
MINOR
Impact Level
11h 34m
Total Duration
6
Status Updates
Affected Components
SMS Short Code, North America
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