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minor✓ Resolved

Issues when utilizing WhatsApp Sandbox to Send Messages

Twilio•Tue, Jul 7, 2026, 05:02 PM
Status
resolved
Duration
2h 33m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, Jul 7, 2026, 07:35 PM
This incident has been resolved.
monitoringTue, Jul 7, 2026, 06:59 PM
Engineers identified and fixed the issue that was causing customers to be unable to send messages from Twilio's WhatsApp sandbox. Customers can now send messages via the Twilio sandbox as normal.
investigatingTue, Jul 7, 2026, 06:26 PM
We are continuing to investigate this issue.
investigatingTue, Jul 7, 2026, 05:02 PM
Customers may be unable to send messages from Twilio's WhatsApp sandbox. Engineers are investigating the issue.

📊 TECHNICAL DETAILS

Internal ID
04d9f28d-778c-4399-b3fc-26ca17bbc588
External ID
kzxtjxkz9dzz
🕐 Started
Tue, Jul 7, 2026, 05:02 PM
🔄 Last Updated
Tue, Jul 7, 2026, 07:35 PM
✓ Resolved
Tue, Jul 7, 2026, 07:35 PM
MINOR
Impact Level
2h 33m
Total Duration
3
Status Updates
Affected Components
Messaging Channels
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