major✓ Resolved

Users receiving errors when attempting to load BitBucket

Bitbucket•2025-05-25 23:45 UTC

Status

resolved

Duration

1h 10m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2025-05-26 00:56 UTC

This incident has been resolved.

resolved2025-05-26 00:56 UTC

Our team has mitigated the issue that caused error messages when loading Bitbucket. Bitbucket should now function correctly for all previously impacted users.

monitoring2025-05-26 00:24 UTC

Our team has mitigated the issue that caused error messages when loading Bitbucket. We are continuing to monitor at this time to ensure performance has been restored, and resolve the root cause.

investigating2025-05-25 23:45 UTC

We are aware of some users experiencing issues loading Bitbucket and may be receiving errors such as '500 internal server error'. Our team is investigating this issue with urgency and will provide an update as soon as possible.

📊 TECHNICAL DETAILS

Internal ID

03d9d06f-9af9-4414-96ab-33a06ac153b7

External ID

5g63f45f729y

🕐 Started

2025-05-25 23:45 UTC

🔄 Last Updated

2025-05-26 00:56 UTC

✓ Resolved

2025-05-26 00:56 UTC

MAJOR

Impact Level

1h 10m

Total Duration

Status Updates

Affected Components

WebsiteAPIGit via SSHAuthentication and user managementGit via HTTPSWebhooksSource downloadsPipelinesGit LFSEmail deliveryPurchasing & LicensingSignup

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