minor✓ Resolved

SMS Delivery Delays and Failures from Twilio to MTS Belarus

SendGrid•2026-09-24 11:52 UTC

Status

resolved

Duration

3h 18m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-09-24 15:10 UTC

This incident has been resolved.

monitoring2026-09-24 13:56 UTC

We have observed a recovery in SMS delivery from Twilio to MTS network subscribers in Belarus and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identified2026-09-24 13:31 UTC

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MTS network subscribers in Belarus. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identified2026-09-24 12:27 UTC

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MTS network subscribers in Belarus. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigating2026-09-24 11:52 UTC

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MTS network subscribers in Belarus. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

03d266ad-ac04-464c-b189-e9459e04ef1a

External ID

zn15y0tpklhk

🕐 Started

2026-09-24 11:52 UTC

🔄 Last Updated

2026-09-24 15:10 UTC

✓ Resolved

2026-09-24 15:10 UTC

MINOR

Impact Level

3h 18m

Total Duration

Status Updates

Affected Components

SMS, Europe

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