major✓ Resolved

Unable to create new ChatGPT Work threads in latest version of desktop app

OpenAI•2026-10-07 05:31 UTC

Status

resolved

Duration

6h 22m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-10-07 11:53 UTC

This incident has been resolved.

resolved2026-10-07 11:53 UTC

We have released an updated app version with the fix for Linux, macOS and Windows. Affected users should update to the latest version.

identified2026-10-07 11:06 UTC

We are actively working on a fixed app version for Windows. 

identified2026-10-07 09:28 UTC

We have identified the issue. We have released an updated app version for Linux and macOS. We are actively working to roll out the fix for Windows. 

identified2026-10-07 05:54 UTC

we have identified the issue, working on rolling back to the previous version. 

investigating2026-10-07 05:31 UTC

We are investigating the issue. Version 26.1002.51308 is affected

Internal ID

0311479e-af36-439b-9d01-664b1c83f188

External ID

01M4ADHMMBK7K92NJFJ0DXRYJM

🕐 First reported

2026-10-07 05:31 UTC

🔄 Last Updated

2026-10-07 11:53 UTC

✓ Resolved

2026-10-07 11:53 UTC

MAJOR

Impact Level

6h 22m

Total Duration

Status Updates

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