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minor✓ Resolved

SMS Delivery Delays from Twilio to Tigo Colombia

Twilio•Thu, Mar 19, 2026, 04:34 AM
Status
resolved
Duration
4h 15m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedThu, Mar 19, 2026, 08:50 AM
This incident has been resolved.
monitoringThu, Mar 19, 2026, 06:42 AM
We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Mar 19, 2026, 05:30 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Mar 19, 2026, 04:34 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
01cfe38d-7178-4a3c-9428-851ed730e28c
External ID
dfw5vkjbbb8t
🕐 Started
Thu, Mar 19, 2026, 04:34 AM
🔄 Last Updated
Thu, Mar 19, 2026, 08:50 AM
✓ Resolved
Thu, Mar 19, 2026, 08:50 AM
MINOR
Impact Level
4h 15m
Total Duration
3
Status Updates
Affected Components
SMS, Latin America
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