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minor✓ Resolved

SMS Delivery Delays to Altice Network for a Subset of Short Codes, Long Codes and Toll-Free Numbers in United States of America.

Twilio•
Status
resolved
Duration
6h 45m
Updates
5
Coverage
0 articles

INCIDENT TIMELINE

✓ Resolved
This incident has been resolved.
monitoring
We are observing recovery in SMS delivery delays when sending messages on the Altice network for a subset of Short Codes, Long Codes, and Toll-Free numbers in the United States of America. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
We continue to experience SMS delivery delays on the Altice network for a subset of Short Codes, Long Codes, and Toll-Free numbers in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available
investigating
We continue to experience SMS delivery delays on the Altice network for a subset of Short Codes, Long Codes, and Toll-Free numbers in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available
investigating
We are experiencing SMS delivery delays on the Altice network for a subset of Short Codes, Long Codes, and Toll-Free numbers in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available
investigating
Our monitoring systems have detected a potential issue with SMS Delivery Delays to Altice network for a subset of Short Codes and Long codes in United States of America. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

📊 TECHNICAL DETAILS

Internal ID
0177fa5f-9fda-46dc-ab49-c6f7ff13dd2d
External ID
8qbplclmrh19
🕐 First reported
🔄 Last Updated
✓ Resolved
MINOR
Impact Level
6h 45m
Total Duration
5
Status Updates
Affected Components
SMS Long Code, North AmericaSMS Short Code, North AmericaSMS Toll-Free, North America
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