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minor✓ Resolved

SMS Delivery Delays to Altice Network for a Subset of Short Codes, Long Codes and Toll-Free Numbers in United States of America.

TwilioMon, Feb 16, 2026, 09:39 PM
Status
resolved
Duration
6h 45m
Updates
5
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, Feb 17, 2026, 04:25 AM
This incident has been resolved.
monitoringTue, Feb 17, 2026, 02:23 AM
We are observing recovery in SMS delivery delays when sending messages on the Altice network for a subset of Short Codes, Long Codes, and Toll-Free numbers in the United States of America. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingTue, Feb 17, 2026, 12:53 AM
We continue to experience SMS delivery delays on the Altice network for a subset of Short Codes, Long Codes, and Toll-Free numbers in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available
investigatingMon, Feb 16, 2026, 10:52 PM
We continue to experience SMS delivery delays on the Altice network for a subset of Short Codes, Long Codes, and Toll-Free numbers in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available
investigatingMon, Feb 16, 2026, 09:52 PM
We are experiencing SMS delivery delays on the Altice network for a subset of Short Codes, Long Codes, and Toll-Free numbers in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available
investigatingMon, Feb 16, 2026, 09:39 PM
Our monitoring systems have detected a potential issue with SMS Delivery Delays to Altice network for a subset of Short Codes and Long codes in United States of America. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

📊 TECHNICAL DETAILS

Internal ID
0177fa5f-9fda-46dc-ab49-c6f7ff13dd2d
External ID
8qbplclmrh19
🕐 Started
Mon, Feb 16, 2026, 09:39 PM
🔄 Last Updated
Tue, Feb 17, 2026, 04:25 AM
✓ Resolved
Tue, Feb 17, 2026, 04:25 AM
MINOR
Impact Level
6h 45m
Total Duration
5
Status Updates
Affected Components
SMS Long Code, North AmericaSMS Short Code, North AmericaSMS Toll-Free, North America
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