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minor✓ Resolved

Voice Call Failures from a Subset of Twilio Phone Numbers to Peru

TwilioWed, Aug 12, 2026, 02:56 PM
Status
resolved
Duration
1d 4h
Updates
7
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedThu, Aug 13, 2026, 07:25 PM
This incident has been resolved.
monitoringThu, Aug 13, 2026, 07:10 AM
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Peru and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
monitoringWed, Aug 12, 2026, 11:10 PM
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Peru and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
monitoringWed, Aug 12, 2026, 07:10 PM
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Peru and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringWed, Aug 12, 2026, 05:09 PM
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Peru and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedWed, Aug 12, 2026, 04:16 PM
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedWed, Aug 12, 2026, 03:01 PM
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingWed, Aug 12, 2026, 02:56 PM
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Peru. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
016a9e65-1cb8-4e90-969f-55a98b6f433e
External ID
c43qy8xqstjz
🕐 Started
Wed, Aug 12, 2026, 02:56 PM
🔄 Last Updated
Thu, Aug 13, 2026, 07:25 PM
✓ Resolved
Thu, Aug 13, 2026, 07:25 PM
MINOR
Impact Level
1d 4h
Total Duration
7
Status Updates
Affected Components
Voice, Latin America
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