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minor✓ Resolved

SMS Delivery Receipt Delays from Twilio to TIM Brazil

Twilio•Fri, Jul 17, 2026, 05:24 AM
Status
resolved
Duration
7 hours
Updates
6
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedFri, Jul 17, 2026, 12:25 PM
This incident has been resolved.
monitoringFri, Jul 17, 2026, 10:19 AM
We have observed a recovery in SMS delivery receipts from Twilio to TIM network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedFri, Jul 17, 2026, 10:19 AM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to TIM network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedFri, Jul 17, 2026, 09:18 AM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to TIM network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingFri, Jul 17, 2026, 08:25 AM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to TIM network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
investigatingFri, Jul 17, 2026, 06:25 AM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to TIM network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingFri, Jul 17, 2026, 05:24 AM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to TIM network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
010a84da-f7df-4695-baaf-201219e4924f
External ID
9pd7h8024d7f
🕐 Started
Fri, Jul 17, 2026, 05:24 AM
🔄 Last Updated
Fri, Jul 17, 2026, 12:25 PM
✓ Resolved
Fri, Jul 17, 2026, 12:25 PM
MINOR
Impact Level
7 hours
Total Duration
6
Status Updates
Affected Components
SMS, Latin America
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