minor✓ Resolved

MongoDB Charts: Infinite login loop when creating new Charts projects

MongoDB Atlas•2026-10-02 00:01 UTC

Status

resolved

Duration

5h 3m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-10-02 05:05 UTC

This incident has been resolved.

identified2026-10-02 00:01 UTC

Since approximately 23:30 UTC on 2026-10-01, users creating new Charts projects by clicking on the "Visualization" tab will repeatedly be prompted to login and will not be able to view the Charts interface. While these Charts projects will be created, we cannot guarantee the timing at this moment.

Existing Charts projects are not affected.

📊 TECHNICAL DETAILS

Internal ID

00d6c50a-66dc-447a-9b39-76953c2ebe22

External ID

y5cmsx7nwwg3

🕐 Started

2026-10-02 00:01 UTC

🔄 Last Updated

2026-10-02 05:05 UTC

✓ Resolved

2026-10-02 05:05 UTC

MINOR

Impact Level

5h 3m

Total Duration

Status Updates

Affected Components

MongoDB Charts

REQUEST COVERAGE

No article has been written for this incident yet. When 100 people request coverage, we request generation of one.

0 / 100 requests100 more needed